Business Process Analyst

Job Description

Conduct interviews, analyze and document client business processes for the purpose of implementing Document Management and Workflow solutions.

Analyze and critically evaluate information gathered from multiple sources and distinguish presented user requests from true needs.

Develop workflows, XML forms and custom features as needed to implement business processes within a Document Management system.

Clearly communicate and demonstrate Document Management and Workflow solutions to clients.

Test, implement and thoroughly document Workflow and Document Management solutions.

Act as liaison between customer and development staff.

Recommend product changes, enhancements and introductions.

Present marketplace problems, business modeling and/or competitive moves to trigger new product ideas.

Develop and conduct formal training courses on DocFinity Document Management and DocFinity Workflow products.

Assist with Project Plan and Statement of Work documents.

Visit customers and assist in sales calls.

Provide technical and application expertise in support of production activities.

Maintain customer satisfaction as measured by training evaluation forms and subjective feedback received over time.

Convey knowledge and experience as necessary to meet team objectives.

Work both independently and collaboratively as necessary to solve unique problems.


Associates Degree in technical field, BS preferred.

2 years experience working in an IT position or Business Analyst position.

Working knowledge of Enterprise Relation Databases and SQL.

Must be willing to travel domestically.

Solid written, verbal, and presentation skills.

Demonstrated ability to build customer and people relationships.

Demonstrated ability to work well in a team environment.


The Business Analyst is a highly visible position within the DocFinity professional services division.

This position is located in State College, PA. No relocation will be provided.

This job will require moderate travel (2 wk/mo average) to support onsite projects and consultancy.

We are an Equal Opportunity Employer.

Who are we?

Optical Image Technology, Inc. (OIT) is a global software development company dedicated to providing products and services that improve business performance with better information management, decision making and customer service. The company, which is based in State College, Pennsylvania, continually strives to provide its customers with innovative products that respond to industry needs and top-quality customer service that supports its DocFinity product line.

The DocFinity Suite provides a complete solution to document management, including scanning, archiving, email management, viewing, annotations, workflow, and more.


Optical Image Technology

Job Code

State or Province


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