Customer Loyalty Advocate - Central CSC - Cedar Rapids, IA – TFS003FN

Job Description
Description
Welcome to excitement and opportunity. Welcome to Toyota Financial Services (TFS). If you're a motivated individual, then TFS is the destination you've been looking for.

Since 1983, TFS has grown from a small company of eight associates to more than 3000, with over $70 billion in managed assets, serving over 3 million customers under the Toyota Financial Services and Lexus Financial Services market brands. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business.


As the Customer Loyalty Advocate you will make your mark by:
Being accountable for maximizing repeat TFS contract and vehicle sales, while taking ownership of assigned portfolios to influence repeat Toyota/Lexus/Scion purchase behavior.
Placing outbound calls to, and/or receiving calls from, existing TFS customers and originating dealers. Working with dealers and their customers to positively influence customer repurchase intent.
Providing regular, planned communications with lease termination customers/dealers to follow-up on lease decisions, answer question and persuade customers to remain with the Toyota/Lexus/Scion family.
Being accountable for accurate and timely handling of all aspects of customer loyalty transactions.
Taking ownership of assigned portfolios to counsel customers on lease end options. Being able to communicate the benefits of continued ownership of Toyota/Lexus/Scion products while providing extraordinary customer service in accordance with TFS Brand expectations.
Documenting all activities in a clear and concise manner using the appropriate systems and in accordance with established procedures.




Qualifications
TFS is looking for individuals with strong business sense and practical expertise. Successful candidates must have:

B.A./B.S. degree or related work experience preferred
Must be able to work evening hours
Previous experience in a customer service/call center environment helpful
Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Lotus Notes preferred
Excellent verbal communication and interpersonal skills. Good written communication skills
Self-starter and independent
Team oriented and results driven
Strong organizational skills and attention to details
Attendance and punctuality are essential for this position

Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you. EOE. M/F/D/V.

To learn more about us, please visit: www.toyotafinancial.com/careers

Company

Toyota

Job Code

Customer Loyalty Advocate - Central CSC - Cedar Rapids, IA – TFS003FN

State or Province

Iowa

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