Field Service Technician

Job Description
Oerlikon is a highly innovative industrial group specializing in machine and plant engineering. The Group is active in five businesses: textile machines for manufacturing manmade fibers, drive and transmission systems and components, vacuum systems, thin-film coatings and nanotechnology. In 2012, around 12 700 employees at about 160 sites in 34 countries generated sales of CHF 2.9 billion. As global market leader, we measure ourselves against the best in the industry on a daily basis and show the competition the way forward. To make this success possible, we bring the best people together under one brand name – Oerlikon. Diverse task areas, a dynamic working environment, and excellent prospects for development within an international company are among the benefits enjoyed by our curios and enthusiast employees. http://www.oerlikon.com/

Reports To: Field Service Manager

General Description of Job
Move, install, qualify and upgrade Oerlikon Balzers Physical Vapor Deposition (PVD) coating vessels, Pulsed Plasma Diffusion (PPD) systems, and all support systems (pretreatment, cleaning, post treatment) at end users sites. Perform advanced troubleshooting, diagnostics and calibration of vessels to effectively support operations.


Summary of Position:
Americas travel (USA, Canada, Mexico, Brazil, Argentina) activity from 50% to 60% of the work time.
Occasional emergency service calls
Move, install, qualify and upgrade Oerlikon Balzers Physical Vapor Deposition (PVD) coating vessels, Pulsed Plasma Diffusion (PPD) systems, and all support systems (pretreatment, cleaning, post treatment) at end users sites
Perform advanced troubleshooting, diagnostics and calibration of Oerlikon Balzers vessels and support equipment
Track and report equipment service and performance using reporting processes in Word, Excel, Navision, and Adobe.
Provide support to customers via telephone and computer to customers when in the office
Adhere to and enforce maintenance practices for coating equipment per Oerlikon Balzers Standards
Insure good and open communication with Oerlikon Balzers Technical and Service Center (BTS)
Adhere to Oerlikon group Safety Rules.


Additional Tasks:
Provide support to Inventory Control department
Answer technical questions for customers.
Assist with training of new service technicians
Maintain accurate business related travel expenses
Repair components for coating vessels


Requirements:

Education
AAS Degree in Electrical or Electromechanical Technology is preferred
Equivalent related experience in vacuum technology considered without a degree

Experience
Prior equipment and maintenance experience required
Vacuum technology experience is a plus

Skills
Strong electrical and mechanical aptitude for machinery and test equipment
Schematic and blueprint reading
Working knowledge of computers and electronics
Good verbal, written communication, and interpersonal skills

.

Company

Oerlikon Balzers Coating Services

Job Code

State or Province

New York

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