Field Service Technician

Job Description
The Field Service Technician provides on-site technical support for customers to promote EDI technology. The position will do troubleshooting, machine installations, start-ups, and technical counseling including preventative maintenance. Technicians must perform a detailed review of the project assigned prior to departure to insure proper drawings of equipment are attained, have an understanding of function capability for each component and communicate with customer, engineers or technology department if questions exist.

At the customer site, the Technician will perform the maintenance necessary to enable the customer to begin or continue their operation. This may include; replacing defective parts of the machine, adjust clearances, install and or assemble equipment. The Technician will use various hand and power tools, hoists, dollies, rollers and trucks to complete the service call.

The Technician will complete a written service report within one week of customer visit. The position will also provide technical support to customers via telephone or other forms of communication while not at on-site customer visits.

Skills and Qualifications:

Strong mechanical and electrical skills

Demonstrated knowledge of tooling, 3-4 years of experience

Proven exceptional communication skills, both verbal and written, to share technical knowledge with customer

Must demonstrate the ability to read and interpret blueprints, diagrams, specifications and product manuals

Excellent customer service skills

Intermediate computer skills, including proficiency with Microsoft Office products

Willingness to travel up to 60% of time

Ability to learn new things quickly


This is an outstanding opportunity for someone with strong technical skills, has a passion for travel and the motivation to experience new things at every customer visit! This is a high profile position giving the Field Service Technician the opportunity to be a representative of a company that has tremendous growth initiatives worldwide. This position may not require relocation.


Extrusion Dies Industries, LLC

Job Code

State or Province


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