Product Manager - Services Engineering

Job Description
Vertex Inc., voted one of the Top Places to Work in 2010 is leading the future of corporate tax technology by combining advanced cutting-edge technology, sophisticated software, and an exceptional team of experienced tax experts as we help our customers unlock huge process and productivity gains, limit risk, and make tax a more integral, strategic contributor to business success.

Our commitment to our employees and clients is built upon a culture where integrity, innovation, respect, and professional excellence are core values. As an employee, you'll get the chance to start contributing right away.

We are looking for a Product Manager / Services Manager that will have direct responsibility for the success of the company’s services. They will provide leadership for offerings and help determine strategies for services or a services line by developing, implementing, and managing services offering development, plans, and activities that will ensure achievement of revenue and profit objectives. The Services Manager will be involved with the service through all stages of the solution life cycle including definition, development, release and post release activities.

In this role, you will be responsible for:

Determining and maintaining service requirements for software and managed service offerings through an in-depth understanding of client lifecycles and needs; works directly with clients and partners to understand their needs and translate them into requirements; evaluates and
prioritizes requested service enhancements

Developing and planning service related marketing plans; Oversees the overall service strategy including the development, pricing and cost benefit analysis of services.

Developing and positioning for service related marketing materials including service collateral, release materials, and sales tools,

Conducting research and analysis of competitive information as needed

Working on special marketing projects as needed

Utilizing their strong leadership skills to lead and assist on cross-functional teams as required

Assisting in new offering opportunity identification, assessment and development

Interviewing clients and prospective clients for current offering feedback, testimonials, opportunity assessments, and refinement of service delivery

Interfacing with Product managers to assist in service plans for whole products

Assisting professional services, support, training, and account services for services delivery alignment

Some travel required (approximately 10 %)

We encourage individuals possessing all of the following minimum qualifications to apply immediately

Work Experience:

5+ years of services engineering experience in IT or industrial engineering is required

Experience gathering requirements, systematically identifying, developing, and designing new services using appropriate tools, methods and techniques is required

Demonstrated ability to work directly with customers and partners is required

Experience in marketing or product management is highly desired

Experience designing Outsourcing Services is highly desired

Experience working in the tax or public accounting field is preferred

Hands-on experience in:

Engineering and implementing service related product plans

Training customer facing departments on service enhancements and initiatives

Understanding customer needs and translating them into service requirements

Producing service roadmaps in support of company objectives

Overseeing service releases and market launches

Defining marketing strategy including positioning, benefits, key messaging

Creating service P&L and revenue forecasts

Developing plans for market, customer and competitive research and analysis

Knowledge of technological concepts such as cloud computing, Software-as-a-Service (SasS),

Managed Services and Outsourcing is preferred.

ERP software experience is preferred.

Experience with solution selling techniques is preferred.

Specialized Knowledge & Skills:

Demonstrated success in service and whole product offerings, and their connections to market conditions and customer requirements
Financial understanding of P&L target pricing and services cost calculations
Understanding and experience with time to market and methods to reduce offering development time.
Working knowledge of software development processes including the ability to evaluate and prioritize enhancement requests for software services, set software service release schedules and create software service forecasts
Strong written and verbal communication skills required
Education & Training:

Bachelors Degree in Business, Marketing, Industrial Engineering or related discipline or equivalent work experience.
MBA or equivalent experience preferred

About Vertex

With over 30 years of experience, Vertex Inc. is the leading provider of advanced and innovative tax technology solutions, delivering products and process management services to customers worldwide.

Vertex solutions help companies streamline tax compliance processes and leverage information to discover new strategic tax savings. In addition, they enhance decision information across every major line of business tax, including income, sales, consumer use, value added, communications, and payroll. To serve its customers, Vertex works in partnership with the world’s leading providers of ERP software and related services.

For more information about Vertex, visit the Web site at

About Vertex Inc. Careers & Recruitment Process:

Vertex is a privately held company that employs over 650 professionals at its headquarters in the U.S. (Berwyn, Pa.) and offices in Europe (London), Brazil (São Paulo), Sarasota, Atlanta, Dallas, Fort Collins, Naperville, Phoenix, and Washington, DC. We've earned a reputation as an innovator in terms of corporate culture with our approach to work-life balance and employee development. We offer a collaborative, team-oriented work environment that allows employees to explore innovative ideas from concept to completion. We understand that attracting and retaining top talent needs to be a priority when you're the market leader.

Some (but not all!) of the benefits of working for Vertex include:

Excellent medical and dental benefits
Flex time
Generous 401(k) plan
Casual dress code
If you are qualified and interested in applying for this position, please do so below. Rest assured that your information will remain confidential and the process only requires a few simple steps and only takes 5-10 minutes. You’ll upload your resume, fill out some information required by HR, list some of your job preferences, and answer a few quick questions about the position itself.

Once you’ve submitted your resume, our recruitment team will review your qualifications. Please note that due to the number of applications that we receive for our positions, it is not guaranteed that you will be contacted.

If you don’t see a position that you’re interested in or qualified for at this time, that’s ok! You can set up a job agent to email you jobs that match your skill set once they become available. Click here to create a job agent or go to and click on Careers. If you already have job agent(s) set up, you can login to update your current job agents.

Vertex, Inc. is an Equal Opportunity Employer

*Search Firm/Agency Representatives Please Read Carefully: Vertex Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Vertex Inc. via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Vertex Inc. No fee will be paid in the event the candidate is hired by Vertex Inc. as a result of the referral or through other means.*



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