| Job Description | This position reports to the Product Manager for Spectroscopy, at our corporate offices in Columbia, Maryland.
Job Summary
The individual in this position is responsible for a wide variety of support related functions including, but not limited to, development of technical documents related to marketing, sales, application use, training, repair, maintenance, installation, and phone support of Shimadzu assigned product lines. Travel and customer contact to support assigned product may be required. Additional responsibilities include training customers and SSI staff, as well as, other related duties that may be assigned from time to time.
Job Responsibilities
The essential function of this position is to support the product line by taking responsibility to coordinate the marketing and technical aspects to include, phone support, product sales support, training, applications, repair, maintenance, installation and phone support of assigned products sold by Shimadzu Scientific Instruments.
Additional Job Responsibilities
To develop demonstration strategies and presentation of products to potential and current customers to support the sales effort.
To obtain competitive information for assigned products and analyze for report to sales.
To assist in the creation of documentation for sales support materials including feature/benefit analysis and positioning strategies for each product assigned.
To evaluate and recommend market needs and then propose to develop and implement hardware and software resolutions to meet these needs.
To support qualification tests for large corporate customers and round robin tests with ASTM and other official organizations.
To support instrument quality procedures in house and in the field.
To perform applications work as required effectively positioning the product and analyzing customer samples.
To operate as the company’s authority on the products, market position, and competitive strategy under the area responsibility.
The application, operational and maintenance support of those products sold by SSI or its representatives.
To develop and provide technical training courses and materials for customers and SSI employees.
To develop a knowledge base through the accurate documentation and reporting of product failures and repairs. To provide product design change and improvement recommendations.
To develop installation and maintenance procedures for products as required.
To maintain the current IQ/OQ/PT protocols and develops protocols for new products.
To maintain assigned instruments in application labs.
Education and/or Experience
Incumbent must have a Bachelor’s degree in the physical or natural sciences with at least two years of technical applications experience in the appropriate product line (FTIR, IR, UV-VIS, Fluorescence) or the equivalent experience in maintenance and/or repair of analytical instrumentation.
Knowledge Requirement
Incumbent must be proficient at effectively troubleshooting operational, application and other instrument problems in a methodical efficient manner. Additionally, incumbent must be able to act independently in matters not governed by policy to ensure customer satisfaction. |
| | Company | | Shimadzu Scientific Instruments | Job Code | | State or Province | | Maryland | | |
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