Release Manager

Job Description
Description: For nearly 130 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.

Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,100 employees. The Chubb Corporation reported $50 billion in assets and $13 billion in revenues in 2010. According to Fortune magazine, Chubb is the 185th largest U.S.-based corporation. Forbes listed Chubb as one of America’s 100 Most Trustworthy Companies.

We have emerged as a leader in the insurance industry not only on the basis of our size or our longevity. We consistently strive to build lasting relationships with our customers and 8,500 independent agents and brokers, and we aim to be the best at what we do by delivering unparalleled service and innovative, scalable and specialized products backed by financial strength and third-party endorsements.

Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.

Position Summary:

• Direct and coordinate the Release Management process
• Supports the successful implementation of packaged releases to the test and production environments while maintaining system integrity and availability
• Leads the communication, scheduling and implementation of changes (releases) to the computing environment and support infrastructure

Primary Job Responsibilities:

• Own and ensure compliancy of the Release Management Process which includes the supporting tools
• Coordination of projects (maintenance, emergencies, and enhancements) into releases
• Maintain various test environments
• Develop and manage release convergence plans
• Identify, communicate, and manage risks and areas of impacts
• Addresses release slippage with the appropriate personnel and ancillary releases due to existing issues
• Be pro-active with recognizing and implementing improvements to ensure highest quality products are delivered
• Lead and manage the Change Control Review Board process
• Ensure that all appropriate sign offs occur
• Escalate issues to the respective manager(s)

Additional Recommended Responsibilities:

IT Industry Knowledge:

• Build and maintain a solid understanding of the major IT trends impacting the business
• Maintain a broad business and IT product knowledge, including the impact of industry trends, regulatory environment, and relevant best practices on the IT business and operations
• Drive and follow the appropriate standards, procedures and methodologies in the PMI and/or SDLC development life cycle

Business Partnership:

• Build and maintain an in-depth understanding of business process and products across CBS Functions and CBS IT, and establish strong working relationships with functional counterparts and vendors
• Use active listening to define business needs, and recommend the appropriate solutions based on a strong understanding of the business needs.
• Ability to anticipate end user change management.
• Need to ensure appropriate deployment of solutions.


• Strong sense of urgency and ownership of issues and outcomes
• Ability to create and lead matrix resources across disparate functions to achieve objectives
• Manage individual workload and deliver to agreed upon milestones
• Demonstrate strong ability to work in a team environment and foster cross-team collaboration

Knowledge Sharing:

• Ability to engage across the Chubb IT practice to share and harvest best practices.
• Promote the use of knowledge management and knowledge sharing processes and tools
• Share/leverage successful products, processes and practices across CBS IT
• Assist in evaluating knowledge sharing tools and making recommendations for knowledge management improvements
• Ensure documentation is captured appropriately and is easily assessable to the team members

Recommended Qualifications:

• Bachelor's Degree (required)
• 4-6 years of relevant experience in systems and applications management including systems/ application design
• Experience with a broad knowledge of industry standards around Release Management
• Comprehensive knowledge of application control techniques
• Extensive expertise in problem resolution and diagnosis across complex application domains
• Experience with systems implementations
• Experience in planning and budgetary controls, strong people leadership skills
• Comprehensive knowledge of application control and system audit management
• Demonstrated experience in mid-large scale and deployment
• Extensive experience in project and change management
• Experience implementing quality guidelines, standards and procedures
• Strong written and verbal communication skills with the ability to interact with all levels within the organization

Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune magazine.

Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at



Job Code

State or Province

New Jersey

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