Services Director - South

Job Description

Responsible for managing the safety, quality, execution and P&L of multiple sites within an assigned geographical region. Serves as primary interface with customers as well as site personnel to mentor and develop leaders in the field. Work closely with Sales & Marketing to understand new opportunities and areas to expand operations within the Texas and South region.


Manage the Profit & Loss (P&L) center of all O&M projects within the region while working with each site manager to run the most efficient operations as possible
Support O&M sales process while working with Sales & Marketing on growth and new opportunities within the Region
Responsible for developing operational performance presentations and delivering to the customer on a quarterly basis during a Quarterly Board Review (QBR) meeting.
Serve as primary interface with the customer at both the corporate and site level
Responsible for managing the O&M site set-up checklist for all new sites within the region
Provide feedback on market pricing, customers and competitors
Drive Out of Scope (OOS) work and local area sales
Provide weekly financial forecasting updates on the program(s) to the GM and Finance team utilizing the financial tools provided to you.
Manage multiple projects, site managers, lead techs and field techs within Region
Communicate project resource needs
Develop processes and procedures for safe and efficient work flow
Develop both safety and quality metrics for project sites to drive a Zero Harm, Zero Defect culture in the field.
Develop financial processes and procedures to manage projects within or under budget
Generate site budgets and report variances on a monthly basis
Travel to project sites as needed


Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.


Education – AA Degree or equivalent work experience.

Experience – Two years of experience in project management, multi-site management or related experience.

Certificates/Licenses – Must possess a valid driver’s license.

Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity: regularly required to stand, use hands, reach with hands and arms; climb (300 feet or more) or balance; frequently required to stoop, kneel, crouch, or crawl; occasionally required to walk, sit, talk, smell, lift, push & move up to 75 pounds. Must meet specific weight requirements dictated by required safety equipment and weigh less than 310 pounds when fully equipped with tools and safety gear.
Hearing: within normal limits with or without use of corrective hearing devices.
Vision: close visual acuity, distance vision, depth perception and the ability to adjust focus; ability to distinguish colors.
Manual dexterity of hands/fingers for the use of tools, grasping small items, writing and computer input.
Work Environment: Worker is subject to both inside conditions and outside conditions, hazards, oils, close quarters; occasionally exposed to extreme heat, cold and atmospheric conditions; may occasionally wear a respirator.
Travel: ability to operate a vehicle and travel 50% of the time.


Adheres to and has a strong belief in our Core Values:
Leadership: Leadership guides us to work with integrity to the highest levels of quality and safety.
Integrity – Thinks and acts with unyielding integrity at all times. Upholds regulations and follows ethical standards.
Safety – Clearly demonstrates and commits to personal safety and the safety of our colleagues and those around us.
Quality – Cleary demonstrates and commits to the quality of our products and services.
Teamwork: Through teamwork communicates and shares expertise to achieve positive results.
Consistently involves others to work towards common goals and achieve results.
Demonstrates consistent communication of ideas, issues and solutions. Listens to other for clarity when needed.
Achieves work results through thoughtful planning and productive actions.
Innovation: Uses innovation to optimize the work, how the work is done and creates remarkable solutions.
Generates creative solutions to existing processes, issues or work scope.
Understands and maintains up-to-date knowledge in their field or work scope.
Confidently takes action that moves their performance forward. Seldom procrastinates.
Progress: Always makes progress to deliver great products and services for our customers.
Able to think through complex problems, assimilates large data sets and develop clear solutions to complex problem. Uses sound judgment.
Consistently states responsibility for their actions including errors and mistakes. Looks for solutions and not excuses.
Always works to the best of their ability and looks for ways to improve themselves and their work processes.


Knowledge –
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Time Management — Managing one's own time and the time of others.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
Speaking — Talking to others to convey information effectively.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination — Adjusting actions in relation to others' actions.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation — Bringing others together and trying to reconcile differences.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.


Upwind Solutions

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