Sr. Product Manager

Job Description
We the people of Kaiser Permanente believe in the endless pursuit of excellence, and in health and well-being for all. At Kaiser Permanente Mid-Atlantic States, we’ve built our culture on communication, teamwork, and respect. From our financial professionals and IT team members to our RNs and physicians on the front line of care—we work together to support each other’s goals and promote a balance between work and life. And we do it all in a dynamic landscape. From the excitement of our nation’s capital to the scenic coastlines of Maryland and Virginia, the Mid-Atlantic area offers plenty of year-round activity, making it the perfect place for you and your family to call home. Join us.


Leads the ongoing analysis, planning, & management of a product line or product family & facilitates corrective actions to improve product financial (membership, revenue, margin) & administrative (health plan & delivery system operations) performance.

Essential Functions:
• Is responsible for managing the performance of a product line or product family to support regional profitability & membership goals. Managing entails ongoing analysis of product performance & the facilitation of corrective actions to improve the product financial & administrative performance.
• Develops annual product plan containing target performance metrics, initiatives & strategies that are consistent w/ overall MSBD goals as well as the goals of the individual business segments.
• Collaborates w/ the business line managers to ensure product line performance goals are consistent w/ the business line strategies.
• Coordinates & leads multi-disciplinary task groups that assess the marketing, financial operations, administrative, & clinical implications of specific product changes & enhancements.
• Leads the implementation of product enhancements as appropriate. Ensures product enhancements, initiatives, & strategies are implemented consistent w/ agreed upon timelines & milestone dates. Oversees weekly progress in key project initiatives.
• Updates, monitors, & enhances as necessary a product dashboard to monitor & track product performance.
• Provides guidance & support to fellow product managers & may supervise & lead the activities of product managers as directed.
• Builds cross-functional internal support for initiatives & secures & manages executive level sponsorship of product initiatives.
• Leads communication of product strategies & product initiatives to marketing, sales, account management, & operational areas w/in Mid-Atlantic States region. Partners w/ other Training & Communications management to ensure the training & communications are executed appropriately & timely for the target audiences.
• Manages relationships w/ external vendors/partners as appropriate.
• Ensures contractual compliance w/ benefit filings & other regulatory issues.
• Performs other duties as directed.


Basic Qualifications:
• 8 years of relevant experience in health care &/or marketing w/ an emphasis in product management & strategy development or 5 years of relevant experience w/ a master's degree required.
• 5 years of experience in leading complex, interdisciplinary projects to a timely completion is required.
• Bachelor' degree in Business, or Health care required.
• Knowledge of project management, spreadsheets, presentation graphics, & word processing is required.
• Knowledge of various analytical methods & statistical techniques, including membership & utilization forecasting, budgeting, financial analysis, & decision analysis under uncertainty is required. .
• Knowledge of spreadsheets (Excel), presentation graphics (PowerPoint), & word processing (Word) tools required.
• Knowledge of current health care marketplace dynamics & KP's position in the market required.

Preferred Qualifications:
• Management skills & experience in supervising a professional staff preferred.
• Masters degree preferred.
• Knowledge of insurance regulatory & contractual requirements preferred.
• Knowledge of various analytical methods & statistical techniques preferred.
• Knowledge of KP operations & marketing processes & strategies preferred.

Primary Location: Maryland-Rockville-Regional Office 2101 E. Jefferson St.


Kaiser Permanente

Job Code

State or Province


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