Underwrite mortgage loans for both mortgage insurance risk and investor compliance, ensuring complete data integrity and accurate decision making while promoting a commitment to excellence through customer service skills. Perform those duties required to support the underwriting and operational functions of the field underwriting team. Promote and support United Guaranty’s aspiration statement, core values and compliance policies.
Additional responsibilities include:
Underwrite through analyzing mortgage loans for both mortgage insurance risk and investor compliance, exercising appropriate judgment and authority in interpreting and making sound, knowledgeable risk and underwriting decisions based on eligibility criteria, mortgage insurance underwriting guidelines and investor program guidelines. Stay abreast of current high risk trends in the mortgage industry and effectively evaluate and interpret various fraud management tools. Make the right loan level risk decisions that are objective, consistent and informed on each loan decision. Adhere to published productivity expectations and customer service level agreements. Analyze multiple layers of risk and compensating factors prior to making a recommendation to Regional Underwriting Manager as required on higher risk loans that warrant secondary review.
Maintain a commitment to providing excellent customer service by being innovative, responsive and risk solution experts; always considering alternatives and possible counter-offers that would enable a more favorable underwriting decision and advantageous rate.
Advise customers of decisions by providing timely resolution of customer inquiries and effectively communicating United Guaranty’s underwriting guidelines and policies.
Effectively negotiate and resolve customer conflicts with sensitivity and flexibility.
Develop and build harmonious lender relationships.
Review loan file conditions (trailing docs) within service standards as required. Adhere to productivity and efficiency expectations and customer service level agreements
Be an ongoing source of front-line underwriting field intelligence to the Company on emerging risk issues, customer intimacy, ease of use and innovation; and continuously expanding and enriching underwriting expertise through taking initiative at seeking out advanced underwriting educational opportunities.
High school diploma, bachelor’s degree is preferred or equivalent experience.
Minimum 3 years relevant work experience with the following:
• Conventional loan underwriting experience with strong credit, collateral and risk analysis background.
• Experience underwriting jumbo loans and self-employed borrowers required. (Prefer
mortgage insurance underwriting background.)
Knowledge of required computer skills (Windows, Word, Excel, Lotus Notes).
Demonstrated proficiency in underwriting related technology applications (DU, LP,
Lender specific AUS) and clear understanding of importance in protecting confidential and non-public information.
Knowledge of internet based applications; and resourceful research skills.
Strong organizational skills; capable of working independently and multi-tasking.
Effective verbal and written communication and problem solving skills.
Strong customer service skills.
Ability to work in, and effectively adjust to, a rapidly changing environment.
Attention to detail
Enthusiastic and self-motivated team player
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