Vice President, Commercial Risk Services Claims

Job Description
Applied reapply ACE INA is the U.S. ?based division of the ACE Group of Companies, which provides insurance and reinsurance for a diverse group of clients around the world. Through subsidiaries of the ACE Group of Companies, ACE INA offers a broad array of sophisticated property, casualty, accident and health, and financial products, and risk management services to corporate and consumer clients across the U.S. A global insurance & risk management company, ACE has offices in over 50 countries and doing business in 130 countries.

ACE offers a competitive salary plus cash bonus, equity opportunities and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan with company match, disability coverage, stock purchase plan, flexible spending accounts, and tuition reimbursement.

The ACE Commercial Risk Services Vice President will oversee all aspects of claims management for the growing Division?s Commercial lines book of business. The claims VP has responsibility for technical, operational, and structural claim functions, reserving authority for claims, as well as providing organizational oversight for 44 direct and indirect claim professionals.


Report to SVP of ACE Global Personal and Small Commercial Risk Claims, and confer with ACE North America senior management and executive management on individual exposures, developing trends, and trends within the industry and legal environment

Partner with the ACE North America Claim Practice Structure leaders to manage dedicated Claim Professionals in the Staff handled, TPA handled, and Specialty/Professional Liability Claim areas, providing claims leadership on Commercial Lines losses in Auto, Liability, Medical Risk, Work Comp, Directors and Officers, and other coverages.

Work with the broader ACE NA Claims counterparts to establish a set of Best Practices for CRS Claims Handling associated with oversight of this book of business

Align CRS Claims operational strategies with those of ACE Private Risk Services and ACE Global Personal and Business Insurance, leveraging vendors, technology, and data analytics where feasible

Provide direct and indirect handling of, or involvement in, the resolution of all claims, including high exposure determinations which fall under the CRS Division umbrella

Authorize high dollar reserve and payment authority as appropriate

Manage external counsel assigned to defend policyholders and/or insurer, including the management of allocated loss adjustment expenses associated with such representations

Partner with Underwriting, Human Resources, Actuarial, Finance, Distribution, and
Reinsurance departments as well as with Executive Leadership to provide sound operational claims leadership to growth the CRS business

Create, maintain, and analyze robust claim metrics, executing corrective action plans as necessary

Identify claims trends and communicate to appropriate stakeholders

Lead internal audits of claims files and external audits of law firms, third-party administrators, managing general agents, etc.

Maintain team claim file quality, execute leading claims practices, and ensure claims regulatory compliance, operating within a Sarbanes-Oxley compliant environment

Travel to local claim offices, conferences, trials, mediations, audits, broker and policyholder meetings, etc., as necessary (travel requirement of 25-50%, depending upon business need and domiciled location)

Utilize software and system applications to register and track claims and to communicate with all stakeholders?including RMIS platforms
Co-manage key department-wide function(s), such as training, talent development, etc.

Minimum of seven years of commercial claims experience required to manage a staff of highly seasoned claims professionals responsible for the investigation and ultimate adjudication of claims arising under commercial lines policies
Proven leadership and management skills, including organizational design and implementation strategic leadership
Strong abilities in coverage application, litigation, contractual relationships, 50-state jurisdictional exposures, and high-exposure claims resolution
Superior verbal and written communication skills, including large-group presentation skills
Strong data analytics skills
Four-year college degree or equivalent experience required; MBA or advanced degree a plus
Experience with internet-produced package accounts preferred
Sound like the right job for you? If you would like additional information about ACE INA, please visit our website at

ACE INA is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

In order to be considered an applicant for employment with ACE, all applicants must go to ACEs website at to apply for the position(s) of interest and complete an online application (found under Careers at ACE in the upper right hand corner of the homepage). If you do not complete the online application, you will not be considered an applicant in accordance with ACEs policy.



Job Code

State or Province

New Jersey

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