| Job Description | Vanliner Insurance Company is a subsidiary of National Interstate Insurance Company (NASDAQ: NATL) and leading provider of transportation insurance. We’ve been providing customized insurance products to the moving and storage industry since 1978. Our success is driven by the expertise, innovation and commitment to customer service our employees provide. Vanliner Insurance is headquartered in Fenton, Missouri, a suburb of St. Louis.
Responsibilities:
Interview prospective employees, identify the best candidate for the position, and make salary and hiring recommendations.
Maintain appropriate staffing levels by monitoring monthly reports. This requires analysis of productivity and inventory levels within the assigned claims discipline.
When necessary, participate in the termination of assigned personnel. This will typically require the administration of short- term objectives/performance improvement plans.
Provide supervisors and employees with performance objectives, and monitor their progress during the year by reviewing timeliness of first contacts and closings, productivity and quality.
Participate in the annual performance evaluation and salary administration process. This includes completion of performance and promotability assessments, salary recommendations, and written performance evaluations.
Complete quarterly file reviews to evaluate file quality and adherence to established company standards; provide feedback to supervisors and employees. Open claim files, closed claim files and payments are reviewed per adjuster per quarter. Completed audit files are reviewed for each supervisor to ensure consistency in the audit function.
Maintain a management diary as determined by the experience level of the supervisor and adjuster and complexity of the file. Files with reserves greater than the supervisor settlement or write-off authority, and those involving coverage issues, potential fraud or unusual circumstances, should be maintained on diary.
Review files above the supervisor’s authority for reserve and settlement authority.
Participate in Large Loss Reviews by preparing staff for and addressing questions at the meeting. Write-ups are required for all claims files that are determined to be large losses.
Monitor compliance with state fair claims practices acts. Ensure supervisors and adjusters are knowledgeable in the acts and document the requirements of each state in the claim file.
Coordinate and conduct WC compliance audits. This includes tracking results by claim unit and claims adjuster.
Adhere to Litigation Management Program guidelines. This includes confirming required letters were sent to insureds and defense attorneys, litigation plans have been established, billing requirements are being followed, and pre-trial conferences are scheduled, as needed.
Monitor customer service levels by tracking complaints and taking remedial action, as necessary.
Elevate service related issues to upper management in a timely manner with an action plan for resolution.
Provide training to new and existing employees depending on their level of experience. This process utilizes the department online claims manual, available training materials, attendance at required training sessions, and learning established claims handling procedures.
Manage supervisor and adjuster licensing and required continuing education for staff.
Manage special projects as assigned.
Other duties as assigned.
Interview prospective employees, identify the best candidate for the position, and make salary and hiring recommendations.
Maintain appropriate staffing levels by monitoring monthly reports. This requires analysis of productivity and inventory levels within the assigned claims discipline.
When necessary, participate in the termination of assigned personnel. This will typically require the administration of short- term objectives/performance improvement plans.
Provide supervisors and employees with performance objectives, and monitor their progress during the year by reviewing timeliness of first contacts and closings, productivity and quality.
Participate in the annual performance evaluation and salary administration process. This includes completion of performance and promotability assessments, salary recommendations, and written performance evaluations.
Complete quarterly file reviews to evaluate file quality and adherence to established company standards; provide feedback to supervisors and employees. Open claim files, closed claim files and payments are reviewed per adjuster per quarter. Completed audit files are reviewed for each supervisor to ensure consistency in the audit function.
Maintain a management diary as determined by the experience level of the supervisor and adjuster and complexity of the file. Files with reserves greater than the supervisor settlement or write-off authority, and those involving coverage issues, potential fraud or unusual circumstances, should be maintained on diary.
Review files above the supervisor’s authority for reserve and settlement authority.
Participate in Large Loss Reviews by preparing staff for and addressing questions at the meeting. Write-ups are required for all claims files that are determined to be large losses.
Monitor compliance with state fair claims practices acts. Ensure supervisors and adjusters are knowledgeable in the acts and document the requirements of each state in the claim file.
Coordinate and conduct WC compliance audits. This includes tracking results by claim unit and claims adjuster.
Adhere to Litigation Management Program guidelines. This includes confirming required letters were sent to insureds and defense attorneys, litigation plans have been established, billing requirements are being followed, and pre-trial conferences are scheduled, as needed.
Monitor customer service levels by tracking complaints and taking remedial action, as necessary.
Elevate service related issues to upper management in a timely manner with an action plan for resolution.
Provide training to new and existing employees depending on their level of experience. This process utilizes the department online claims manual, available training materials, attendance at required training sessions, and learning established claims handling procedures.
Manage supervisor and adjuster licensing and required continuing education for staff.
Manage special projects as assigned.
Other duties as assigned.
Qualifications
Bachelor's degree (B.A.) from a four-year college or university is highly preferred.
Seven or more years of insurance claims experience.
Knowledge in general liability, commercial liability, public transportation, trucking and cargo, worker's compensation, and physical damage insurance claim handling as applicable to the assigned discipline.
Prior supervisory/management experience required.
Advanced degree or professional designation is a plus.
Working knowledge of Microsoft Office experience is strongly preferred in Word, Excel, and PowerPoint.
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| | Company | | Vanliner Insurance Company | Job Code | | State or Province | | Missouri | | |
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